Position Description: Community Education and Engagement Assistant (Bilingual)
The Community Education and Engagement Assistant performs a broad variety of critical tasks for the organization, frequently in a confidential manner, as assigned by the Director of Community Engagement and Education.
Assists with the development, planning, and implementation of classes, programs, and outreach for the client services market
Responsible for program scheduling, logistics, registration, securing class materials and reporting
Serve as communication contact for instructors and ensure that they have information/resources needed for success
Help build positive relationships with team and external partners
Assist with communications of class events and programs including content for social media and print materials
Greet clients/visitors in a positive, helpful and pleasant manner
Answer calls, provide information and/or direct calls internally and take messages when needed
Maintain a productive and welcoming work environment for clients/visitors and staff
Collect client information and develop, distribute and collect surveys
Follow up with clients and program leaders to ensure that the needs were met and that the services provided were as anticipated and expected
Keep orderly logs of all surveys and data collection in order to be able to access and analyze all data received, providing reports or feedback to relevant staff of partners
The ideal candidate:
Bilingual English and Spanish required
1-2 years of experience in customer service, advocacy or social service roles
Strong communication, interpersonal and time management skills
Proficiency using digital tools including Google Suite and Microsoft Office
Detail oriented with ability to manage a large caseload while maintaining client confidentiality
Self-motivated with the ability to work independently as well as collaboratively with a diverse team, under minimal supervision
Adaptability to meet the needs of diverse clientele
Position & Compensation: The Community Education and Engagement Assistant will start with part time hours (20 hours a week at $16/hour), with the opportunity to grow into a full time salaried position.
To learn more about La Paz Chattanooga, visit our website at lapazchattanooga.org.
Email resume to firstname.lastname@example.org (subject line Community Education and Engagement)