Hiring: Associate Case Manager

Position: Part Time Associate Case Manager

Reports to: Senior Case Manager Pay grade: $17 - $22/hr

Organization Overview: La Paz Chattanooga is the leading Latino organization in southeast

Tennessee. Our team is bilingual, bicultural, and skilled at meeting the needs of and engaging

with the diverse Latino community. We are seeking an additional team member with exceptional social service skills to support our Case Managers from intake to referral and resolution. The ideal candidate will have experience interacting in a respectful manner with individuals of diverse backgrounds and hold a commitment to the advancement of the Latino community. Fluency in Spanish and English is required.

Position Description & Responsibilities: The Associate Case Manager will provide essential support to our Case Managers, performing a variety of tasks to ensure the efficient operation of our services. This role requires confidentiality, empathy, and excellent organizational skills.

Responsibilities:

• Greet clients/visitors in a positive, helpful, and pleasant manner.

• Develop and maintain knowledge of community resources.

• Assist in identifying and providing direct services to clients such as general counseling, advocacy, and information and referral to help households access and mobilize resources to meet their needs.

• Serve as a liaison between clients and other social services agencies in the city/state.

• Protect client information in a safe and confidential manner using secure database tools.

• Answer phone calls, texts, and replies to requests for information; provide information and/or direct calls internally and take messages when needed.

• Maintain a productive and welcoming work environment for clients/visitors and staff.

• Help build positive relationships with team members and external partners.

• Work with staff members and follow procedures to ensure efficiencies and maximize success.

• Provide administrative support to Case Managers, including scheduling appointments, preparing documents, and maintaining case files.

• Assist in tracking and documenting client interactions and progress.

The Ideal Candidate:

• Bilingual in English and Spanish required, with cultural awareness and experience.

• 1-2 years of experience in social service, customer service, or advocacy roles.

• Strong communication, interpersonal, and time management skills.

• Proficiency using digital tools, including Google Suite and Microsoft Office.

• Detail-oriented with the ability to manage multiple tasks while maintaining client

confidentiality.

• Self-motivated with the ability to work independently as well as collaboratively with a

• diverse team, under minimal supervision.

• Adaptability to meet the needs of diverse clientele.

Schedule and Compensation:

The Associate Case Manager will work up to 20 hours a week and days and time can be flexible. $17-$22 per hour, commensurate with experience.

To Apply:

Email your resume to jobs@lapazchattanooga.org (subject line - Associate Case Manager). Deadline for applications is Friday, June 20, 2025.